Last Updated: December 2024
At Muthu Digital Studio, we strive to provide exceptional service and ensure client satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services.
Policy Overview
Our refund policy is designed to be fair to both our clients and our business. We understand that circumstances may change, and we aim to accommodate reasonable requests while protecting our investment in your project.
Key Points
- Refunds are considered on a case-by-case basis
- Different services have different refund terms
- Time-sensitive nature of some services affects refund eligibility
- Advance payments secure service dates and resources
- Completed work cannot be returned or undone
Important: This policy should be read in conjunction with our Terms and Conditions. By engaging our services, you agree to these refund terms.
Photography & Videography Services
Before the Shoot
More than 30 days before
90% refund
Administrative fees deducted
15-30 days before
75% refund
Preparation costs deducted
7-14 days before
50% refund
Opportunity cost considered
Less than 7 days
No refund
Date secured, resources allocated
After the Shoot
- Service Completed: No refunds once photography/videography session is completed
- Quality Issues: We will reshoot at no cost if technical failures occur on our end
- Weather Cancellations: Rescheduling offered at no additional cost
- Client No-Show: No refund if client fails to appear for scheduled session
Note: Travel expenses for destination shoots are non-refundable once incurred.
Digital Editing & Post Production
Before Work Begins
- Full Refund: Available until work officially begins
- Work Commencement: Defined as when we start processing your files
- Rush Orders: Rush charges are non-refundable once work begins
Work in Progress
0-25% Complete
75% refund available
26-50% Complete
50% refund available
51-75% Complete
25% refund available
76-100% Complete
No refund available
Completed Work
- No refunds once final files are delivered
- Revisions included as per service agreement
- Additional revisions charged separately
Website & App Development
Project Phases
Planning Phase
Refund: 90% if cancelled before design begins
Deliverables: Requirement analysis, project plan
Design Phase
Refund: 70% if cancelled before development
Deliverables: Wireframes, mockups, design files
Development Phase
Refund: 30% if cancelled before testing
Deliverables: Functional website/app
Testing & Launch
Refund: No refund once live
Deliverables: Tested, launched website/app
Special Circumstances
- Technical Impossibility: Full refund if project becomes technically unfeasible
- Client-Requested Changes: Major scope changes may incur additional costs
- Third-Party Dependencies: Delays due to third-party services may affect refund terms
Media Consulting Services
Consultation Sessions
- 24+ Hours Notice: Full refund for cancellations
- Less than 24 Hours: 50% refund
- No-Show: No refund
- Completed Sessions: No refunds once consultation is delivered
Training Workshops
- 7+ Days Notice: 90% refund
- 3-6 Days Notice: 50% refund
- Less than 3 Days: No refund
- Materials Provided: Workshop materials cost non-refundable
Ongoing Consulting
- Monthly retainers: 30 days notice required for cancellation
- Unused hours: May be carried over to next month
- Early termination: Prorated refund for unused months
Cancellation Terms
Client-Initiated Cancellations
- Must be submitted in writing (email acceptable)
- Cancellation effective from date of written notice
- Refund amount determined by service type and progress
- Processing fee may apply for payment reversals
Muthu Digital-Initiated Cancellations
We may cancel services in the following situations:
- Non-Payment: Services cancelled for overdue payments
- Scope Creep: Major unauthorized changes to project scope
- Impossible Requirements: Technically unfeasible project requirements
- Force Majeure: Events beyond our control
Force Majeure: Includes natural disasters, government restrictions, health emergencies, or other unforeseeable circumstances.
Refund Process
How to Request a Refund
2
Provide Details
Include project ID, reason for refund, and preferred refund method
3
Review Process
We review your request within 2 business days
4
Decision Notice
You'll receive email confirmation of approval or explanation if denied
5
Refund Processing
Approved refunds processed within 5-7 business days
Refund Methods
- Bank Transfer: 3-5 business days
- UPI: Instant to 24 hours
- Original Payment Method: 5-10 business days
- Cheque: 7-14 business days (if requested)
Processing Time: Refund timeframes begin after our approval, not from the initial request date.
Policy Updates
This Refund and Cancellation Policy may be updated from time to time. Any changes will be posted on our website with an updated revision date. Continued use of our services after policy changes constitutes acceptance of the new terms.